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Xinhua net big talk on December 1 report (reporter Fu Yongtao) Hainan saves standing committee of 4 National People\’s Congress the 26th times the conference was discussed a few days ago through \” Hainan saves postal regulations \” , make clear a regulation: The carriage unit of mail of postal company, acceptance of consignment is in mail processing process, happen missing, destroy, inside the circumstance such as lack, ought to assume liability to pay compensation, the user can win relevant compensation. According to reporter understanding, in “ 925 ” plan in compendium, the postal service that includes express delivery inside is brought into first limits of basic and public service. Hainan province serves ability to improve the management of postal industry, make this byelaw be opposite first responsibility of the responsibility of postal company, protection of user rights and interests, relevant law makes specific provision. Hainan saves Fu Qiongguang of committee member of vice director of council of legal system of National People\’s Congress to say, to safeguard the legitimate rights and interests of the user, this byelaw gives processing to sending losing happens to compensate for a problem to make specific provision in mail process: Postal company is being sent in giving processing mail course, happen missing, mar, inside lack, ought to according to law of post the regulation of law, code, take remedial action perhaps gives compensation. In addition, in the carriage unit such as the railroad of mail of acceptance of consignment, highway, civil aviaton is keeping or carrying road, produce mail missing, mar, inside of lack, besides mail itself reason or outside force majeure, unit of acceptance of consignment ought to according to law sets or contract agreement assumes liability to pay compensation. This one byelaw sets at the same time, the user that if postal company is right,accords with condition of the deliver that press location, reject to deal with mail deliver to register formalities, perhaps do not plan mailing by specified time limits, postal management department can be instructed correct, be in with 5000 yuan of above 20 thousand yuan of the following amerce. After producing issue with postal company, the user can be complained. This rules is specific, to the user complain, postal company ought to receive 20 jobs since complained day to will handle result answer user in a few days oneself. The user is dissatisfactory to handling a result, can to appeal of postal management department. Postal management department ought to be handled in time lawfully, result answer user will be handled inside 20 weekday since the day that receives appeal oneself. This one byelaw still made special provision in the light of express business, requirement express business must not make express professional work by the company that did not acquire express management license or the individual is managed. The express delivery that express business offers carries sheet ought to accord with a regulation, the relevant content of the safeguard user rights and interests such as time limit, support value and indemnity clause is made clear in prominent place. When express business collection is express, ought to inform carry to give the content such as time limit, support value and compensation to the user face to face.

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